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ARYA Exchange Policy

ARYA Exchange Policy

In the event that you need to return or exchange an Arya product, please contact Fest Head Depot first at festheaddepot@gmail.com and we will assist with making the proper arrangements.

  • Arya accepts returns within 30 business days.
  • If no error was made, returns will be accepted but a refund is not an option. You have the option to exchange the item, or get a credit note that is valid for six (6) months from the original purchase date.
  • A size difference is only an error if the measurements listed are different to the
    measurements received.
  • The option to get a refund is only available if the item was not described accurately.  All of our items are hand-made and some designs are made with recycled
    materials. Some designs are unique, one-of-a-kind items and may vary slightly from the pictures.
  • Refunds are for the full amount you paid for the actual item's price, not the
    shipping fee.
  • Arya will pay the return shipping costs if the return is a result of Arya’s error
    (you received an incorrect or defective item, etc.) including for international orders.
  • Items must be in their original, unworn condition.
  •  Arya needs to receive item/s back before we can offer a refund, exchange or
    credit note so please post all items via registered post and keep the reference
    number.
  • Arya must be informed if the customer’s address has changed since the order was placed, otherwise Arya will ship back to the original shipment address.
  • Some of Arya's designs are one-size fits all, unless otherwise specified in the product description and the size/measurements are listed. If the measurements and size specifications are listed in the description, then we do not offer refunds when the size ordered does not fit.
    PLEASE CHECK THE SIZING GUIDE BEFORE ORDERING.